The Caretree Code of Practice and Staff Charter

What you can expect from Caretree

To be treated equally, fairly and with respect
To be provided regular work that minimises travel
To be asked before allocating work that is outside your availability, and to respect your answer
To provide an accessible on-call service to support you with your client queries
To ensure you have a safe working environment and a good level of training for the job
To deal with complaints in a constructive and professional manner in accordance with Caretree’s complaints procedure
To be paid in full, accurately and on time.

What Caretree expects from you in return

To uphold the values of Caretree;

Provide care to be best of your ability at all times
Follow company policies, procedures and rules
Treat everyone (clients, colleagues, other practitioners) with respect at all times
Act professionally, leave your personal life at home
Be open, honest and act with integrity
Maintain clear professional boundaries
Maintain clear and accurate records
Keep up to date with skills and knowledge
Ensure you have all relevant client information including key codes and location before your visit.

To respect the client at all times;

Gain consent before giving care
Be non judgemental
Promote our clients to be autonomous in their decision making, recognising their right of choice
Respect clients dignity, privacy and individuality
Do not discuss other clients or staff with a client, even if they appear to know them
When at a clients house, focus completely and solely on them and their tasks
During a visit, do not use your mobile phone for personal reasons.

To communicate effectively;

To safeguard yourself and others;